Gospel TV Hub - FAQ
What is required to view the Gospel TV Hub?
Microsoft Internet Explorer 5.5 or later. Upgrade to the latest version of Microsoft Internet Explorer.
Netscape 4.7x or later. Upgrade to the latest version of Netscape.
Firefox 1.0 or later. Upgrade to the latest version of Firefox.
Windows Media Player:
Windows: Microsoft Windows Media Player 9 or later. Windows Media Player 11 is currently a Beta (incomplete) release and may be incompatible with this online stream. Upgrade to the latest version of Windows Media Player.
Mac OS X: Flip4Mac. Upgrade to the latest version of Flip4Mac.
Linux: Visit this page for instructions.
How do I find out what version of Windows Media Player I currently have?
1. Start Windows Media Player.
2. Click on Help in the menu bar.
3. Click About Windows Media Player.
Tips for Optimizing Windows Media Player:
1. Start Windows Media Player.
2. Click the Tools menu and choose Options.
3. Click the Performance tab.
4. Click "My connection speed is:" and select the appropriate speed for your Internet connection. Select Modem (56 kbps) or a lower speed if you have a 56k dial-up modem connection. Select DSL/Cable (256 kbps) or a higher speed if you have a high-speed connection (DSL, Cable Modem, T1, etc.).
5. Click OK.
NOTE: You can change these settings at any time.
Can I watch the stream in my Windows Media Player application?
Yes, play the stream in Windows Media Player.
How do I view the Gospel TV in full screen?
Click inside the video area with your mouse's right button, place your cursor over the "Zoom" option, then select "Fullscreen" from the sub-menu that appears.
How do I return from full screen video to Gospel TV Hub video viewer?
Hit the ESC key.
Can I download programs aired on the Gospel TV Hub Channels to my computer?
This feature is not available.
Why are the videos choppy or freezing?
The quality of the video you are watching depends largely on two factors: the speed of your Internet connection, and Internet traffic congestion. For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem. However, even if you have a high-speed (DSL/ CableModem/T1) connection, Internet traffic congestion can affect your connection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).
If you receive a low bitrate stream, even though you are using Windows Media Player 9 or newer, check your player setup. Sometimes due to a number of factors, the player will not detect the connection speed correctly. In that case, it is best to manually set your connection setting under the Tools > Options > Performance tab and "Choose connection speed."
Why can I hear the audio but not see the video?
This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused when Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).
This may also be an issue with Windows Media Player 10. Some video card drivers are not compatible with the default settings. The solution is to adjust the video acceleration settings. Click on the Tools menu in Windows Media Player 10, and then click Options. Next click on the Performance tab and then click the Advanced button. Enable 'Use high quality mode' by placing a check next to it. Then click OK on the Video Acceleration Settings and click OK to close the Options menu. If the problem persists, go back to the Video Acceleration Settings and try adjusting the slider from Small to Large under Digital Video. Then apply your settings.
Why is my picture green and/or upside down?
This is not uncommon when the bandwidth drops and the player can't adjust as fast (if for example you're trying to watch a 28k dialup stream on a modem that is actually connected at only 23k).
It could also be an hardware compatibility problem where the graphics card does not interpret the data coming from the stream correctly when it spikes. This is an excerpt from Microsoft's website:
A variety of issues can cause color to go bad in Windows Media Player. To troubleshoot possible causes, do the following:
- Check for video-card driver updates from the maker of your video card.
- Check for Microsoft DirectX updates by scanning for updates on the Windows Update Web site.
- Try a different acceleration setting for your video hardware:
1. In Windows Media Player, click the Tools menu, and then click Options.
2. On the Performance tab, in the Video acceleration area, drag the slider to None to use basic video-acceleration settings that work with most video hardware. For some video hardware, you must do the opposite (drag the slider to Full) to correct the problem.
- Adjust video settings to default values:
1. Click Now Playing.
2. On the View menu, point to Enhancements, and then click Video Settings.
3. In the Enhancements pane, above the slider controls, click Reset.
Even though I have all the system requirements, why can't I see or hear any videos?
1. If you launch Gospel TV Hub on Windows 98 while other audio applications -- including but not limited to mp3 players -- are running, you may have trouble hearing Gospel TV Hub sound. If this is the case, close your browser and all audio applications. Restart your browser and enter Gospel TV Hub.
2. Your company or home network may have a firewall that is configured so that either you cannot connect to the video servers or video traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with watching videos.
3. If you are using a Windows Media Player version earlier than Windows Media Player 9 on a Windows system, your system should automatically download the required Windows Media 9 codecs. However, to download codecs successfully, you must have Internet Explorer 3.02 or later installed on your computer, you must maintain Internet access during content playback, and your Internet security should be set to medium. In addition, if your computer is running Microsoft Windows NTŪ, Windows 2000, Windows XP Professional, or Windows Server 2003, you must be logged on as an administrator or as a member of the Administrators group. In addition, not all codecs are included in a codec download. If your system is unable to download the required Windows Media 9 codecs, you can manually download and install the Windows Media Player 9 codec pack.
What about my office computer - could it be the problem?
If your computer is running Microsoft Windows NT, Windows 2000, Windows XP Professional or Windows 2003 server and you are not logged onto your office computer as an administrator or as a member of the administrator group, then the Microsoft Windows Media Player on your computer may not be able to automatically download the codecs required to view the video. Under these circumstances, you will need to either have your network administrator install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT) or have your network administrator grant your logon account local administrative rights on your office computer.
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